Role Of ICT In Business Operation of a courier Company†Samples

Question: Discuss about the Role Of ICT In courier Company. Answer: Introduction Information and communication technology (ICT) can be defined as an infrastructure and component of modern computing that increases the efficiency of communication process thereby integrating the different telecommunication services. The role of ICT is widespread globally and is widely implemented for increasing the efficiency of business process. The report discusses the role of information and communication technology in everyday business operation of a courier company. Role of information and communication technology With the increase in sophistication of the ICT, many business organizations are incorporating ICT services in their day to day business operation. Information and communication technology plays a significant role in providing value in everyday operation of a courier company (Kanuna, 2013). Use of ICT in Courier Company is expected to improve the financial outcome of the company as well. The work of a Courier Company mainly deals with the movement of goods and services, messages, packages and mails across the world and therefore, the use of ICT is significant. Couriers are quite distinguished from ordinary mail services and make use of ICT for designing and implementing certain business processes, such as use of RFID for tracking the packages or use of mobile apps for tracking the packages (Agu, Nwoye Ogbuokiri, 2015). ICT in Courier Company has a critical role in collecting, processing and storing the data that is to be transferred to its intended destination. With the help of ICT, different courier company across the world have undergone service technology innovation that contributes to a better time and space utility along with the improvement in operational efficiency of the company. Use of time tracking systems and advanced loading and unloading equipments have made it easier to access the real time data and provide better services to the customers. The integration of different ICT services in business helps in efficient communication of the business provider (the courier company) with the customer (Noordin, Hasnan Osman, 2012). This increases the customers satisfaction and efficiency of the business processes. Furthermore, proper use of the information and communication technology services increases the marketing efficiency of the business along with proper resource management. The use of internet has made it easier for the courier companies to keep a track of the customers data and the bookings. It helps in faster data processing and reduces the redundancies in the stored data. Thus it enhances the business process of the courier company and helps in giving a fast delivery of the packages and letters. The use of different ICT services makes the process of searching the process of data searching faster. The digital storage of the customer details and the delivery details helps in storing a lot of physical space and reduces paper work as well (Hasnan, Noordin Osman, 2014). The communication processes becomes faster and accurate with the help of ICT. Therefore, in short the use of ICT has revolutionized the business process of Courier Company over the years to a large extent. Conclusion Therefore, from the above discussion, it can be concluded that there is a huge role of ICT in day to day business processes of a courier company. It has considerably increased the efficiency of business processes and the way of performing different business operations. References Agu, M. N., Nwoye, C. I., Ogbuokiri, B. O. (2015). Enhancing Courier Service with the Development of an Interactive Mobile App in Android Platform.IOSR J. Mobile Comput. Appl.,(IOSR-JMCA). e-ISSN, 2394-0050. Hasnan, N., Noordin, A., Osman, N. H. (2014). Six main innovation issues: A case of service innovation of postal and courier services in Malaysia.Journal of Technology Management and Business,1(1). Kanuna, L. M. (2013).The Effects Of Information Communication Technology On Financial Performance Of Courier Service Providers In Kenya: A Case Study Of Document Handling Limited(Doctoral dissertation, University of Nairobi). Noordin, A., Hasnan, N., Osman, H. (2012). Service Innovation of Postal and Courier Services in Malaysia: Will It Lead to Customer Responsiveness.International Proceedings of Economics Development Research,42, 205-209.