Tuesday, August 25, 2020

Conversation Topics for business occasions Essay

Discussion Topics for business events - Essay Example Attention to these objectives furnishes the subordinates with a course so they can outfit themselves with the aptitudes required to be qualified for the open doors lying ahead. The subordinate ought to especially attempt to ask the supervisor how he/she would be associated with the task. The subordinate should attempt to assent with the manager over the fundamental methodology and gauges. The subordinate should impart to the manager what he/she thinks the perfect methodology is and afterward he/she may approach the supervisor for input. â€Å"Be sure you comprehend forthright what the core values are for the work †not simply the strategic components. These standards are what you ought to examine with your boss† (Chatman refered to in Gallo, 2011). Notwithstanding that, the odds of subordinates’ thought for those open doors by the supervisor are upgraded in light of the fact that the manager has just examined the plans with them. A generally excellent and useful sub ject of conversation is innovation. Talking about most recent innovative exploration and items with a manager not just sets a decent impression upon the chief, yet in addition shapes a fascinating subject of conversation. Nowadays, with the pace of mechanical advancement being so quick, there is a great deal to talk about. Subordinates can talk about the imaginative highlights of the most recent devices, draw correlation between the freshest and the old models of contraptions, examine whether a specific device merits putting cash in or not, and above all, regardless of whether a specific device can be utilized to improve the business they are worried about somehow or another. Conferences are entirely appropriate events to examine creative thoughts in. Subordinates can propose to a supervisor how the utilization of another contraption can help them in the business tasks, and how it very well may be coordinated into the hierarchical culture. This puts forth for the manager that the su bordinates are entirely proficient, dedicated, and can add to the advancement of the association. Governmental issues may be a decent subject of conversation with a supervisor in a conference furnished that the subordinates can assent with the boss’s assessment and show regard for his/her perspectives. By and by, it is an unsafe point to talk about with a supervisor in light of the fact that numerous individuals host passionate associations with their political gatherings and when they examine legislative issues, they enjoy into a warmed contention with the pundits. On the off chance that this occurs between a chief and a subordinate, it isn't useful for the relationship. While talking about governmental issues, it is recommendable for the subordinates to initially tune in to the boss’s position, on the off chance that they can concur with that, they ought to examine it; on the off chance that they can't, they ought to either stay quiet or attempt to change the theme a rticulately. Each subject that is talked about in a conference between a chief and the subordinates doesn't really need to identify with business. Sports is another intriguing and drawing in subject to talk about with a manager on a conference. Gatherings are magnificent events for examining sports in light of the fact that the chief and the subordinates are having a coordinated conversation, and have adequate chance to talk about such things. This is not quite the same as the day by day association that occurs in the workplace which is compelled by restricted time and weight of work. â€Å"During the frantic work week, they experience the manager as the wellspring of control, assignments, periodic censures and, normally, next to no close to home chit

Saturday, August 22, 2020

Assigment 7 Assignment Example | Topics and Well Written Essays - 250 words

Assigment 7 - Assignment Example mindful and concealing it for organization benefits, I would move toward the chief and disappointment of co-activity from him would prompt moving toward the press. This is on the grounds that there are as of now gauges set up to manage an unnatural weather change, which makes it unreasonable to chance executing 200,000 every year in Hover-Vehicle mishaps despite the fact that they will take out a dangerous atmospheric devation. My own moral way of thinking originates from the idea of doing unto others as you would they to you, guided by the scriptural instructing of cherishing one’s neighbor as you love yourself. Subsequently, in the event that I had the subsequent ring, the main thing I would consider is the thing that someone else would do to me on the off chance that they had it. Not wanting damage for myself, I would, in this way, not hurt anybody with the ring. The idea of morals educates on the protection and suggestion of right direct instead of wrong (Vendemiati, 2004). This assists with clarifying this imaginary

Monday, August 10, 2020

Essay on Unemployment in Dubai

Essay on Unemployment in Dubai Unemployment in Dubai Dec 20, 2018 in Economics Introduction Unemployment is a major social and economic problem which is affecting both the developing and developed countries. Having information about the employment and unemployment rates of a country helps a lot in putting in place methods and policies which help sustain the economy by curbing the rate of employment. The economy of the United Arab Emirates is mainly sustained by oil, and most of the employment opportunities are found in the oil industry and related sectors such as finance and infrastructure (Muwia, 2004). Unemployment rate is defined as the number of people who are able and willing to work, but cannot find job opportunities, divided by the number of families in that selected region. Employment, on the other hand, is defined as the number of people who are actively employed.

Saturday, May 23, 2020

The Human Eye Is A Perfect Well Designed Optical System

Abstract According to the report for the 2012 National Health Interview Survey, at least 1.5 million Americans weakened their vision due to use of technology. However, thanks to advanced technology and innovation people can choose between glasses and contacts as a therapy for improving their eyesight. Contact lenses have become the fastest progressing medical devices in optometry and have seen a number of significant improvements and developments since its existence (Schaeffer, 2011). According to Centers For Disease Control And Prevention, the first plastic contact lenses were produced between 1938-1940 in the United States and the first soft lenses came later in the 70s. Keywords: Contact lenses, glasses, cornea, astigmatism, eye†¦show more content†¦Perovic had. I did not want to look anything like her! First day of school was right around the corner and as I was getting ready for it questions kept circulating in my mind. What would my friends think? I was the only one with glasses. How would I play sports with glasses? Would I still get invited to birthday parties? Will boys like me? Some of my friends thought my glasses were cool, but deep inside I knew they were just trying to make me feel good. I still got invited to the parties, but boys did not like me. But all of that did not bother me as much. What bothered me the most is that I could not play sports with my glasses. They kept slipping from my nose or falling off my face on the ground whenever I tried jumping or doing cartwheels. I thought my life would never be the same.  ¬ Loss of vision can happen at any age, even at birth, it is not only geriatric condition. With increased use of technology people’s eyesight gets worse causing eyestrain, loss of vision and other problems. More than 30 million people in the U.S. wear contact lenses due to eye conditions such as myopia, hyperopia, keratoconus, astigmatism, or presbyopia (Ã… ¢Ã„Æ'lu et al., 2011). Though contact lenses seem to be a recent phenomenon, the famous Italian architect, mathematician and inventor Leonardo da Vinci (1452-1519) produced the first known sketches for it five hundred years ago (Siviglia, 2010). This paper will examine the

Tuesday, May 12, 2020

Grief, By William Shakespeare - 863 Words

Grief is keen mental suffering or distress over affliction or loss; and sharp sorrow. Grief is something that can take a massive toll on one’s mental health and actions. It can change a person’s thinking and what they do. In â€Å"Hamlet† by William Shakespeare, grief is shown in many ways but with each person who is grieving they begin to act differently than they normally would. The first way grief is shown is by Hamlet when his father, King Hamlet, dies. The passing of the king had hurt everyone in his city but they were able to move on. Hamlet was the only one that was not able to return to everyday life. He was still grieving and this changed the way he lived life. Hamlet is talking to his mother about how he needs to return to normal life but he refuses. Hamlet says, â€Å"Seems, madam? Nay, it is. I know not ‘seems’. ‘Tis not alone my inky cloak, good mother, Nor customary suits of solemn black†¦ But I have that within which passes show—these but the trappings and the suits of woe† (Shakespeare 1716). Hamlet is only showing a little bit of the grief he feels but will not let go of it. His mother is telling him to get rid of his mourning clothes but he refuses because he still feels too much grief for his father. In â€Å"Accommodating Death: The Ending of Hamlet† by Richard Fly, he says, â€Å"Hamlet’ s impious stubbornness seems willful and arbitrary to the conventional wisdom of the court, merely the response of an understanding simple and unschooled in social realities. But it if hisShow MoreRelatedElements Of Tragedy In King Lear1627 Words   |  7 PagesThroughout the years, William Shakespeare creates a name for himself as a master of intertwining pathos in his plays by effectively evoking pity from readers. 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Instead he got marriedRead MoreWilliam Shakespeare s Macbeth 1363 Words   |  6 Pagescaptivating plays, in my opinion written by William Shakespeare. Throughout this play there is definitely a numerous amount of things that can catch your attention, whether it is a trio of witches appearing, committing murder, or keeping secrets. However, what really catches my attention is the way Shakespeare uses language and unique style to create a distinct mood, and reveal characters’ inner thoughts. In the play Macbeth written by William Shakespeare, Macbeth had came back from battle where he Read MoreHamlet: a Feminist Approach Essay examples1224 Words   |  5 Pagespsychological oppression of women (Tyson 83), often creating controversy and causing criticism from feminists and other readers. Tragic play Hamlet, by author William Shakespeare, is a story that displays characteristics of a patriarchal society and fails to acknowledge a female perspective. 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His works have inspired many to write and follow in his footsteps, and break new ground in terms of ingenuity and innovation. As described in The Anxiety of Influence, by Harold Bloom, that Shakespeares works will never be subjugated. His works could never be looked at as second best and should be praised for his enterprise.(Bloom) If we are to talk about the death of superlative writerRead MoreWilliam Shakespeare s Hamlet - Longing For Revenge1304 Words   |  6 PagesLonging for Revenge William Shakespeare was born in England in April of 1564 and was an English poet and playwright . Shakespeare is universally known as the greatest writer in the English language. Shakespeare frequently produced tragedies that are continuously acted out today, along with many plays and sonnets.. Although Shakespeare is seen today as a great writer who changed the world, his reputation did not rise to these heights until around the 19th century. In all of Shakespeare’s astoundingRead MoreThe Mind of the Mad: Analysis of Hamlet1552 Words   |  7 Pageswhich Shakespeare builds up throughout the play. This relates to the second aspect which must also be looked at when comprehending the fictional play Hamlet. This aspect is the certain ‘key’ events that take place, and how they not only provide a basis for, but also shape and mould the emotions of the character Hamlet. When Hamlet is first introduced into the story, his dark mood can be perceived as an inveterate shape of mind which can be traced to his father’s passing. Shakespeare usesRead MoreEssay about Shakespeares Sonnet 30 and Tennysons In Memoriam1302 Words   |  6 PagesLoss has been experienced over centuries and many poets have written on the subject. William Shakespeare’s Sonnet 30 and Alfred Lord Tennyson’s In Memoriam are two poems from different eras that express the idea of loss. Both were written after the loss of a close male friend, and both are only one poem from a series of poems. Shakespeare lived in England where he was born in 1564 and died in 1616 and Tennyson also lived in England where he was born in 1809 and died in 1892, the poems being writtenRead MoreEssay about Reaching Acceptance: the Five Stages of Grief1141 Words   |  5 Pagesfaced with grief, an individual must go through all of the five stages, whether it is for a brief or ex tended period of time in order to reach the final stage of acceptance. Denial is the first logical stage that one feels when trying to cope with trauma because it feels safe to trick oneself into thinking that the event did not actually occur. Anger follows when the individual realizes that the trauma did occur and there is nothing to make it better. Depression is the third stage in the grief process

Wednesday, May 6, 2020

Housing Association and the different types of accommodation Free Essays

string(102) " Whitmore was a prominent local builder who served on the Board of Utopia Housing Trust for 14 years\." Introduction Welcome to your new job in Utopia Housing Trust (UHT). This booklet is designed to give you a brief overview of our Housing Association and the different types of accommodation we offer, the services we provide to our community, our values, particularly Equality and Diversity in housing and housing legislation. It will also give you an outline of other types of affordable Social Housing available and information on legislation and regulations that you as a new employee will need to know about. We will write a custom essay sample on Housing Association and the different types of accommodation or any similar topic only for you Order Now This booklet is a brief overview and is not a replacement for the formal Induction training you will receive where these subjects (and others relating to your specific role) will be considered in greater depth. An electronic copy of this leaflet is available on our Intranet site (on the training pages) where you will be able to â€Å"click the links† listed under Further Reading† at the end of the booklet. Section 1 Utopia Housing and the services we offer UHT is a Housing Association which offers several types of housing to enable our residents to maintain affordable housing through different stages in their lives. We aim to support residents in maintaining their independence, to enable people to lead fulfilled lives in a range of accommodation which will also provide vulnerable people with homes where they are able to live safely and securely. Our top priority is to ensure that our residents can enjoy their homes and communities safely, in an atmosphere of tolerance. We also aim to use eco-friendly technology wherever possible making our homes cheaper to heat and to maintain. That’s good for our residents and good for our planet! What exactly is a Housing Association? We are an independent society whose aim is to provide low cost social housing for people on a ‘not for profit basis’. Any money left over after collecting the rent andservice charges is used to maintain and improve our portfolio of accommodation as well as building new homes such as the Whitmore Estate (we also get Government funding to assist us to build new properties). We are governed by a voluntary board which includes resident representatives as well as a local community group, local business people and 3 representatives from our local authority. We are members of the National Housing Federation. Other types of Housing providers include: Abbeyfields Almshouses Co-operatives and co-ownerships Sale/leasehold associations What is Social Housing and how do you apply? Social housing is provided by various organisations (like UHT) to provide affordable accommodation to people on low incomes. The rents in these properties are in general lower than private rented properties and are allocated on the basis of need. We work closely with our local authority to offer properties to local people. We have a joint waiting list with the authority and 2 other Housing Associations. Applications for homes are made by completing an application form available from the estate office or local authority offices. Properties are awarded on a point system (see Page 5 footnote about Choice Based Lettings). What services do we offer? We offer a wide range of services to support our residents: Residential estate staff to oversee the daily management and general maintenance of the estate (including managing the cleaners and gardeners) Residential Scheme Manager in our sheltered housing unit to support our older and disabled residents. Carers are recruited as required by individual residents Residential staff in our Foyer and hostel buildings (Ben’s Foyer and Hostel) Rainbow Nursery run by a local charity for children 2 – 5 years (held in the Communal hall) After School club Health Centre (2 doctors, 2 part time nurses and other health care professionals Home Safety checks for residents over age 60. [3] Social activities – Movie club, Knit Stitch and Natter club, Bingo, Quiz nights. All residents can attend open board meetings held quarterly. This meeting allows residents the opportunity to put forward suggestions for improvements, question the board on their activities, raise issues affecting the community etc. Other providers of social housing Local Authority (LA) housing – our local authority has transferred the management of all their housing stock to an Arms Length Management Organization (ALMO). An ALMO is a nonprofit company set up by and works for, the Local Authority. This allows the LA to maintain the ownership of their properties while not having the responsibility of the management, maintenance and improvement of the housing stock, ie the daily responsibility for the properties belongs to the ALMO. The ALMO is paid a fee from the LA which they use to manage the housing stock. (This includes improving properties to the Decent Homes Standard.The LA still has the responsibility to deliver quality services to the tenants but they do this through the contract they have with the ALMO. The disadvantage that ALMOs have is that they are restricted by government policy on the range of services they can manage for the local authority. For instance they cannot raise funds to undertake regeneration or new building as Housing Associations can. This means that as residents exercise their right to buy their homes the ALMO cannot replace those homes by building new ones, as they are unable to raise the income to do so. This has wide reaching implications for the availability of affordable housing in the future. The LA retains the allocation policy of the properties and tenants remain secure tenants of the local authority. Not all local authorities have chosen to use ALMOs to administer their housing stock and they manage it themselves. There are wide ranging changes in recent government policy on social housing and housing benefits and this subject will be looked at in more detail on your induction course. The Whitmore Estate The estate is part of a regeneration area and was purpose built 4 years ago after the land was left to us in his will by Mr George Whitmore a local business man who was committed to improving housing for the City. Mr Whitmore was a prominent local builder who served on the Board of Utopia Housing Trust for 14 years. You read "Housing Association and the different types of accommodation" in category "Essay examples" There are excellent facilities nearby, schools, shopping centre, sports and leisure complex, and good transport links into the city. Types of Housing on Whitmore Estate There are maps of the estate on notice boards throughout the complex which are interactive – should you need to find an address, simply type it into the key pad and the map will highlight the directions to that property. Our complex is composed of: General needs housing (David Tower and Mark Terrace) – there are 82 flats and 12 terraced houses for couples and families. These are 1, 2, 3, and 4 bedroom properties which are allocated on a points basis through Choice Base Lettings[7]. Sheltered Housing (Paul House) – there are 22 studio flats and 10 one bedroom flats which are self contained homes designed with additional social and domestic facilities providing independent and secure accommodation for single people and couples over the age of 60. As part of the sheltered housing complex we also have an additional 7 properties that have been especially adapted for people with disabilities. Each of these properties has been designed to enable the resident to live as independently as possible whilst supporting their disability. Ben’s Foyer – this unit is designed specifically to support young people at risk. It has both self-contained and shared flats, accommodating 24 young people with support to help develop their independent living skills, while also focusing on learning and work opportunities. It is similar to a hostel and is for those aged 16 – 25 years. Residents can stay at Ben’s foyer from 1 month up to 2 years.In order to stay at Ben’s Foyer, residents must engage with staff and undertake some form of learning or work, be able to pay rent and service charges either through employment income, grants or any relevant benefits. They have to sign an agreement to participate in either work or education whilst maintaining their accommodation. Most of the residents living here have been referred via the local authority or the Homeless Centre. UHT expects residents in Ben’s foyer to become involved in the community by giving time each month to help with social event s on the complex. Ben’s Hostel – attached to Ben’s Foyer this is a small building of 6 rooms with shared bathing and kitchen facilities used as a direct access hostel for people under the age of 25. These rooms are specifically held as emergency accommodation for single homeless people who are rough sleepers or in urgent need of accommodation. Unlike Ben’s Foyer the residents here are self referring and can only remain here for 21 nights. The aim of the hostel is to support users in their first steps into obtaining a settled home. Section 2 Service users, their needs and how they participate in UHT’s activities We live in a rapidly growing and diverse community which means there are more demands on the services we offer. For instance there are more single people; older people are living longer with increasing need of support in their homes; we have more black and ethnic minority residents with varying needs because of their culture. We strive to meet the needs of our residents in various ways – a few are listed below as an example but you should look at our Internet site for up to date information. www.Utopiahousing.co.uk/activitiesinvolvement We also provide newsletters to our residents at the end of each month outlining the activities available in the following month. The notice boards are updated regularly. Clinics: Stevie’s clinic One of the support services offered to our Sheltered Housing residents is Stevie’s Memory Clinic which is held in the communal hall.[8] This clinic hosts a variety of events aimed at supporting residents who have been diagnosed with Dementia. As our aging population increases we have found many of our residents are being diagnosed with the most common types of dementia (Alzheimer’s disease and Vascular Dementia). The aim of Stevie’s clinic is to support these residents in the early stages of memory loss to maintain their everyday skills. By offering this help we enable residents to keep their independence for longer, whilst supporting them, their families, friends and carers in understanding how to live with their illness. Aids and Adaptations Specialist equipment and adaptations to a property are used to support residents of any age. They are invaluable to help residents to continue living independently in their own homes. Aid equipment available ranges from large items like stair lifts, to smaller gadgets designed for people with specific needs like a kettle support. Adaptations can be a ramp for access to a home or even a bathroom conversion to a wet room for those unable to get into and out of the bath. This service is offered through the Charlotte’s Health Centre by the Occupational Therapist. She will recommend aids and adaptations required by the resident to remain safe and independent in their home after an assessment of their needs. Communications There are many residents whose first language is not English and all our leaflets are available in the following languages: Spanish, Portuguese, Polish, Ukrainian, Romanian, Arabic, Punjabi, Somali and Turkish. All our newsletters have pictorial items which supports non English speakers as well as some of our residents with learning disabilities. We produce a quarterly newsletter with resident involvement.[12]All our leaflets can be translated into other languages as required. Our website is a vital source of information: www.Utopiahousing.co.uk We also have leaflets in Braille, on audio cds and video. We review our leaflets on a regular basis and use simple language without jargon. Communication and involvement of our residents is vital in developing our values as a housing trust. We are members of the Chartered Institute of Housing (CIH) and ‘tap into’ their expertise on many subjects. See further reading section for information on CIH. When we have a matter to discuss with our residents we either Encourage them to participate in the decision making – giving them the facts and they decide what they prefer. Or we consult resident’s views in the matter. The difference is that in the first point residents decide; in the second we listen to residents preferences/opinions but may not be able to do as they wish and we decide the course of action required. Section 3 Legislation and regulation Under the coalition government and as a result of Spending Reviews there is a raft of new legislation in relation to the provision of social housing and housing benefit. You will be given full training on how these reforms will affect us and our residents if it is part of you new job. Regulation of our services The Tenant Services Authority is the regulator for all social housing in England. From April 2010 there is a common set of standards that applies to all providers. The basis of how we will comply with these is set out in Appendix 2: We inform everyone on our performance each year by producing an annual report. In this report we identify what has gone well and what hasn’t gone well and how we intend to improve. After the report is published we hold a tenant conference to hear our tenant’s opinions and involve them in decisions on our performance and any improvement plans should we fail in one of our standards. This is another of our values – resident participation is key to developing a community as it makes it their community. We have a resident involvement team who encourage our residents to take more responsibility for their community. They have their own web pages and also can be contacted at: [email protected] Equality and Diversity Many people think that Equality is about treating everyone the same – not true! Equality is about making sure that everyone has the same ability to access to goods, services and employment by breaking down barriers and for some that means they need extra support to be at the same ‘level’ as everyone else. Discrimination is to treat a person or a group of people less favourably than others because of they are different to you.[13] Eliminating discrimination and ensuring access for all is protected by legislation, the Equality Act 2010. Key areas of the Act came into force in October 2010 and the new Act pulls together previous equality legislation into one law ie separate legislation on disability, race, religion, sexual orientation are all covered and strengthened in the new equality act. At UHT we recognise that many of our households contain higher than average proportions of people who experience discrimination because of their ethnicity, disability, social financial status, education, and religion. It is a recognised statistic in social housing. Our aim is to ensure we support our residents to be equal to everyone else in our community and employment. Equality and Diversity is one of UHT’s key values – if we perform poorly it has a negative effect on tenant’s lives, which will have a knock on effect on our business ie when people feel undervalued they are less likely to treat their homes and communities with respect and tolerance . Equality and diversity are not interchangeable but interdependent. There can be no equality without recognising the value in the differences we all bring into our community in our workplace, home life or wider community. How to cite Housing Association and the different types of accommodation, Essay examples

Saturday, May 2, 2020

Role Of ICT In Business Operation of a courier Company†Samples

Question: Discuss about the Role Of ICT In courier Company. Answer: Introduction Information and communication technology (ICT) can be defined as an infrastructure and component of modern computing that increases the efficiency of communication process thereby integrating the different telecommunication services. The role of ICT is widespread globally and is widely implemented for increasing the efficiency of business process. The report discusses the role of information and communication technology in everyday business operation of a courier company. Role of information and communication technology With the increase in sophistication of the ICT, many business organizations are incorporating ICT services in their day to day business operation. Information and communication technology plays a significant role in providing value in everyday operation of a courier company (Kanuna, 2013). Use of ICT in Courier Company is expected to improve the financial outcome of the company as well. The work of a Courier Company mainly deals with the movement of goods and services, messages, packages and mails across the world and therefore, the use of ICT is significant. Couriers are quite distinguished from ordinary mail services and make use of ICT for designing and implementing certain business processes, such as use of RFID for tracking the packages or use of mobile apps for tracking the packages (Agu, Nwoye Ogbuokiri, 2015). ICT in Courier Company has a critical role in collecting, processing and storing the data that is to be transferred to its intended destination. With the help of ICT, different courier company across the world have undergone service technology innovation that contributes to a better time and space utility along with the improvement in operational efficiency of the company. Use of time tracking systems and advanced loading and unloading equipments have made it easier to access the real time data and provide better services to the customers. The integration of different ICT services in business helps in efficient communication of the business provider (the courier company) with the customer (Noordin, Hasnan Osman, 2012). This increases the customers satisfaction and efficiency of the business processes. Furthermore, proper use of the information and communication technology services increases the marketing efficiency of the business along with proper resource management. The use of internet has made it easier for the courier companies to keep a track of the customers data and the bookings. It helps in faster data processing and reduces the redundancies in the stored data. Thus it enhances the business process of the courier company and helps in giving a fast delivery of the packages and letters. The use of different ICT services makes the process of searching the process of data searching faster. The digital storage of the customer details and the delivery details helps in storing a lot of physical space and reduces paper work as well (Hasnan, Noordin Osman, 2014). The communication processes becomes faster and accurate with the help of ICT. Therefore, in short the use of ICT has revolutionized the business process of Courier Company over the years to a large extent. Conclusion Therefore, from the above discussion, it can be concluded that there is a huge role of ICT in day to day business processes of a courier company. It has considerably increased the efficiency of business processes and the way of performing different business operations. References Agu, M. N., Nwoye, C. I., Ogbuokiri, B. O. (2015). Enhancing Courier Service with the Development of an Interactive Mobile App in Android Platform.IOSR J. Mobile Comput. Appl.,(IOSR-JMCA). e-ISSN, 2394-0050. Hasnan, N., Noordin, A., Osman, N. H. (2014). Six main innovation issues: A case of service innovation of postal and courier services in Malaysia.Journal of Technology Management and Business,1(1). Kanuna, L. M. (2013).The Effects Of Information Communication Technology On Financial Performance Of Courier Service Providers In Kenya: A Case Study Of Document Handling Limited(Doctoral dissertation, University of Nairobi). Noordin, A., Hasnan, N., Osman, H. (2012). Service Innovation of Postal and Courier Services in Malaysia: Will It Lead to Customer Responsiveness.International Proceedings of Economics Development Research,42, 205-209.